Heal Workers

Heal Medical Group and Heal Workers are sister clinics under the same group.

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Work Cover Service

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What is a WorkCover Doctor?

WorkCover doctors in NSW are specially approved GPs who provide medical care and certificates for workers’ compensation claims. They help injured employees access treatment, manage recovery, and support return-to-work programs. WorkCover NSW regulates this system, ensuring workers receive fair compensation, rehabilitation, and workplace health and safety protections.

The aim is simple: fewer workplace injuries and stronger support when they do occur.

Why Should I Make a WorkCover Claim?

If you’ve been injured or made ill by your work, you should lodge a WorkCover claim. NSW employers must carry workers’ compensation insurance by law. Making a claim gives you access to:

  • Income support payments – replaces part of your wages while you can’t work.

  • Medical & rehabilitation costs – covers treatment, therapy, and recovery expenses.

  • Lump sum payments – if you suffer permanent impairment.

  • Return-to-work programs – structured support to help you back into the workplace safely.

⚠️ Claims must be lodged within certain timeframes, so don’t delay seeking medical and legal advice.

What Services Can I Access?

WorkCover provides a wide range of allied health services to support recovery:

  • Physiotherapy

  • Chiropractic care

  • Occupational therapy

  • Psychology & counselling

  • Speech therapy

  • Dietitian services

The exact services depend on your injury and recovery plan, as agreed by you, your doctor, and WorkCover.

How Do I Start With a WorkCover Doctor?

  1. Report your injury to your employer promptly.

  2. Book an appointment with a WorkCover doctor for assessment and treatment (no cost to you if the claim is valid).

  3. Inform the doctor that your injury is work-related.

  4. Complete a Workers’ Compensation Claim Form (your employer provides this, but your doctor can assist).

  5. Provide documentation like medical certificates if required.

  6. Cooperate with employer and insurer to progress your claim.

  7. Seek free legal advice if you need help — Woodville Rd partners with lawyers who can assist at no cost.

If My WorkCover Claim Is Declined

Don’t give up. If WorkCover rejects your claim:

  • A WorkCover doctor can reassess your case and provide additional medical evidence.

  • They can support the appeals process with reports or certificates.

  • Our doctors work closely with an experienced legal panel, helping to overturn declined claims.

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